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SMS Messaging Privacy Policy

Roofing Concepts Pro – SMS Communications

Introduction

At Roofing Concepts Pro, protecting your privacy is important to us. This SMS Messaging Privacy Policy explains how we collect, use, and safeguard your information when you choose to receive text messages from us. By opting in to receive SMS messages, you agree to the practices outlined below, which are designed to comply with applicable federal regulations, including the Telephone Consumer Protection Act (TCPA) and carrier messaging requirements.

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1. Information We Collect

When you opt in to receive SMS messages from Roofing Concepts Pro, we may collect the following information:

  • Phone Number – The mobile number you provide during the opt-in process

  • Message Interaction Data – Information such as message delivery status, replies, and engagement

  • Consent Records – Documentation of when and how you provided consent to receive text messages (for example, through a website form or direct request)

 

2. How We Use Your Information

We use your information solely to:

  • Send SMS messages related to estimates, scheduling, project updates, service notifications, and customer support

  • Communicate the information you have requested

  • Maintain compliance with federal messaging regulations

  • Monitor and improve our messaging services

Your information will not be used for unrelated communications.

 

3. One-to-One Consent

Your consent to receive SMS messages applies only to Roofing Concepts Pro. It does not authorize messages from third parties or affiliates. We do not share or sell SMS consent for marketing purposes.

 

4. Message Frequency and Carrier Charges

Message frequency may vary depending on your interaction with us and the services requested. Message and data rates may apply based on your mobile carrier and plan. Please consult your carrier for details regarding messaging charges.

 

5. Opt-Out and Help Instructions

You may opt out of receiving SMS messages at any time by replying STOP to any message.
To receive assistance, reply HELP or contact us using the information below.

Once you opt out, you will no longer receive SMS messages unless you choose to opt back in.

 

6. Data Sharing and Disclosure

We do not sell or share your personal information for marketing purposes.
We may share limited information with trusted service providers who assist us with SMS delivery and communications. These providers are contractually required to protect your information and use it only for authorized purposes.

 

7. Data Security

We take reasonable administrative and technical measures to protect your information from unauthorized access or disclosure. While no system can be guaranteed 100% secure, we are committed to safeguarding your data.

 

8. Record-Keeping and Consent Documentation

In accordance with regulatory requirements, we maintain records of SMS opt-ins and opt-outs, including timestamps and consent methods. These records are retained securely to demonstrate compliance if required.

 

9. Updates to This Policy

We may update this SMS Messaging Privacy Policy from time to time. Any changes will be posted on our website. Continued participation in our SMS program constitutes acceptance of any updated terms.

 

10. Contact Information

If you have questions about this policy or your SMS preferences, please contact us:

 

Roofing Concepts Pro
Email: rci@roofingconceptspro.com
Phone: 805-925-8456
Address: 325 East Plaza Drive, Suite 3B, Santa Maria, CA 93454

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